Worst customer service ever have not had one reply to my messages or calls!! And update your website!!!! Maybe they could squeeze in another floor mat area near the gym balls. The law is too good for TruGym though who just ignore refunds after blatant breaches of contract. This seems to be the case for all former members not just me. Date of experience: 19 February 2018 Submit an enquiry or refer a friend to truGym today! and when I talked to Harlands and the branch, was treated with a rude, defensive manner. However, you are likely to be ignored. As the face of the organization, the customer service team is instrumental in building and maintaining that reputation. However the classes was so poor that after a number of weeks I decided to complain about the class as well as another issue (cant discuss here due to a continuing legal case). Would definitely give more stars if I could! Harlands (the company that takes care of their billings) have been on watchdog for another gym for cancellation dodging at all costs. without helping me with the issue in any way at all. The facilities are fantastic and the variety of classes included in the price makes it well worth the money. Staff members were a mix bag. Very convenient opening at 5 a.m. and surprised how nice the changing rooms are. Join the 242 people who've already contributed. The changing rooms are always clean and the same for the showers! With an attitude like this it will surely be closing down soon. They closed them for new drainage, but there are still issues with some not having locks that work or hooks.Also, there is broken and damaged equipment that has not be sorted for some time now.Never see staff either.This is why they are so cheap, but they have some good classes, although you have to check each week as it does not seem to be consistent, Staff not so friendly And poor knowledge Dont approach to see if you are ok to offer better techniques. My only criticism is that the drinks holders on some of the machines eg-treadmills, are not very clean, just a little grimy. Verification can help ensure real people write reviews about real companies. Although I have only had to wait once to get onto equipment ,their are no dumbbells available unless theres no classes on, also I would like to see a couple of spin bikes in the main area.Theres only 1 water fountain too, never can get to that, disappointed. I paid for a year membership and at that point had several months left. Awful!!! The pool is like something you'd see on a really seedy Butlins holiday campsite, all it needs is a few lagers hanging in a net in the corner of the pool for the local demographic! I complained because the Les Mills class I was attending was run by an instructor who admitted he had not done Les Mills update training for at least 2 years (it is required twice a year!) Head office failed to respond to emails! If you want to swim, join the KAL club in Huddersfield, an all-around much nicer experience! Joined new TruGym in Gateshead at the beginning of the year as the gym opened covid lockdown forced the gyms to close. The Pump was supposed to be run by a girl who no longer works in the gym but according to the booking form she is still there for next weeks session. This was a friendly gym in Boston Lincolnshire. The pool is regularly cold (the boiler once broke down and there was literally no heat in the pool), and the steam room frequently fails. Poor customer service and conflicting information provided by staff! Joined for a month at the Keighley branch in August 2013. I went a few times a week and they were welcoming and a great bunch of people. Bring back Les Mills Body Combat please! If you are looking for fluffy towels and a 5 star experience this is not your place. Fantastic facilities. Anyone can write a Trustpilot review. I've been emailing the headquarters with no response for 2 weeks and there's ZERO guidance on their website or online for who to contact (other than your local gym) or how. Good luck TruGym you are going to need it! Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. The English lady with dark long hair, who I was told is the manager there, I found her quite abrupt and rude towards me. It would also be good to have some hit classes in the morning at 6. I have recommended friends to join as staff always let us know when there are offers on joining etc which is great! Many thanks, I've been going to the gym in Luton for few months , staff is rude and not helpful at all, even thou it's a women only gym they will allow men to walk in with a minute notice after complaining i've been ignored and treated rudely.Cancelled my membership and direct debit has been still taking off my account every month.Customer service hard to contact still fighting for refund and stopping the direct debit .Terrible experience, Have been going to this gym before it was called fitness first and this so called company took it over . Was told by receptionist I could only had a brief tour and if I wanted to try out any equipment I would have to pay for a day pass 16. Anybody who is looking to join a cheap gym AVOID TRUGYM.I have been a member of this gym for about 5 years and rarely used it as I train elsewhere mostly. Stevenage trugym shut over night without an email to customers, they just put up a post up on facebook. Head office: headoffice@trugym.co.uk Customer Services (direct debit): c.service@harlandsgroup.co.uk Parmjit Singh: trugym.parm@gmail.com / parm@trugym.co.uk Mobile number: 07979189309 Postal Address: Orchard Rising, Watling st, Rochester, England ME2 3UQ Facebook Community: https://www.facebook.com/trugymfail Parmjit (Parm) Singh Share this: No on-duty lifeguard (is this actually legal!!!). It is quite literally impossible to make a complaint or voice any issue and actually receive a response from this terrible company!! When it comes to growing a business, reputation is everything. Totally disgusted with the service offered with no thought or effort of building a customer relationship. Once they couldnt take a payment and they kept emailing me to the email address with what I registered first, therefore I didnt see them and they kept charging me. How many stars would you give TruGym? Still fighting 4 months later, just about to take it legal now as they think they can ignore consumer rights and do what they want. Don't trust the staff at face value. Trugym have recently closed a number of branches (Bromley, Boston, Plymouth and Folkestone) at short notice and staff have lost their jobs without prior warning. Completely unresponsive to emails. I DO NOT RECOMMEND. because of this I was able to cancel my contract. We want to make fitness affordable for everyone - our memberships start from only 14.99 per month. Join the 261 people who've already contributed. We also ensure all reviews are published without moderation. Cancelled after one year membership. Not a warning or any sort of notification, but then as the sign on the door says of the now closed club, the staff were unaware as well.Hopefully cancelled direct debit in time. Lots of the equipment is shabby and in need of replacement and faults arent always identified by staff. 15.99 was taken out of my account for many Many Months and I never had chance to cancel my DD either I emailed them requesting to freeze or cancel my Membership in Aug 2018. Lovely facilities, long opening hours, relaxing pool area, plenty of gym equipment, reasonable rates, and clean. Trugym luton are refusing to refund me 200 of my hard earned cash! Waste of money. After trying to negotiate and explain that if I like the experience I was going to be joining for the year at 38 per month I was still shunned and advised I would have to pay 16 for a day pass. So far, after over 20 written requests, the gym and its director Parm Singh refuse to tell me if any of the instructors are actually up to date - which they are required to do by Les Mills UK. Very clean with a good atmosphere and equiptment maintained to high levels. Join the 266 people who've already contributed. Join the 261 people who've already contributed. On their website and on the front door of the place it said that membership fees would be refunded pro-rota within 7-10 days. It pains me to say this but it would have been 5 stars for the way the great staff are/were also the fantastic classes were in BromleyThe trouble is that the staff were told by text message last night at 10:30pm that the gym is to close and will not be opening again.This is just a disgraceful way to treat everyone involved, especially by text with no notice, can only assume due to covid it was loosing money but come on Trugym this is disgusting!! THE WORST customer service i have ever had the misfortune to encounter. We use dedicated people and clever technology to safeguard our platform. Join the 248 people who've already contributed. The gym had closed down suddenly in November 2021 and hasn't provided a refund. Needs improving but here is hoping it gets there! Please consider an 11pm closing time in line with Monday-Friday or a 24/7 access with swipe cards for members. How many stars would you give TruGym? Its not worth the money that I am paying now. This year I registered again with a different email address. Don't join this gym. Verification can help ensure real people write reviews about real companies. This happened on several occasions making me again not really want to use the pool and steam room. Here are some useful contact details for the head office and director Mr Parmjit (Parm) Singh: Customer Services (direct debit):c.service@harlandsgroup.co.uk, Parmjit Singh: trugym.parm@gmail.com / parm@trugym.co.uk, Facebook Community: https://www.facebook.com/trugymfail, Your email address will not be published. Found out from Jamie following a hit and run incident in the gym car park the cameras are DUMMIY! This suggests to me that they know they are not up to date. Verification can help ensure real people write reviews about real companies. Join the 271 people who've already contributed. Thanks. The TruGym in Uxbridge closed without warning and were still taking payments AND bookings. I cancelled my membership, now I owe them 82 pound some how, they need to sort out their cancellation policy. | Read 61-80 Reviews out of 267 Trugym is just at the level that suits me but it is understaffed and any problems, repairs or maintenance seem to take ages. LACK OF CUSTOMER COMMUNICATIONI absolutely love TruGym and spending time there. Most of the equipment is very old and remains unfixed for long periods of time. I joined truGym last week in Maidstone. Totally disgusted with the service offered with no thought or effort of building a customer relationship. 2023 Trustpilot, Inc. All rights reserved. Your experience matters. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Cancelled after one year membership. I find I spend more time on looking for the weights I need and connectors rather than actually training! Women friendly gym helpful happy staff happy to help however the studio at the gym is not very big so very difficult to get to any of the classes. Completely recommend this gym for any women that are looking for a great gym for good value for money. All of the members that I have encountered at the gym were very supportive and helpful. Pool full of screaming kids. Find another gym do not get involved with them. The day before, my payment had been taken. I contacted them several times by phone and email, to no avail, so eventually paid 5 for duplicate bank statements to prove the removal of my money and went to the gym to sort it out. TruGym Knowingly Breaks the Law Under the Consumer Rights Act If you buy goods that are faulty or pay for a service that isn't fulfilled you are entitled to a refund. Great equipment plenty of it staff are friendly only negative is there is only one dead lift platform and its always being used. How many stars would you give TruGym? Members are then promised refunds on annual contacts which haven't materialised and monthly payments have continued to be taken after the branches have shut. Good luck getting them to answer the phone. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews.
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