Keep your phone handy in case an inspector asks to see your fare. To provide payment, log in to your Clipper account and edit your Primary Payment method. Call our Clipper Pacific Northwest travel experts at 800-888-2535 between 7am-7pm PDT (Mon-Fri). If the condition evaluates to false (.F. Hold it flat against the Clipper logo on the Clipper reader until you hear it beep or the BART fare gate displays \OK\. Log in to your account to add a Backup Payment method. We strongly encourage customers to take advantage of the time to unplug from technology! Clipper isadministered by the Metropolitan Transportation Commission. PLEASE NOTE: Clippers terminals and the Victoria Clipper vessel are cashless, meaning purchases must be made with Visa, MasterCard, American Express or Discover Card. 2020, Metropolitan Transportation Commission. All rights reserved. You can also carry on one small piece of luggage and one personal item. While Clipper processes your cancellation request immediately, there is a slight delay in this information reaching card readers. A Station Agent can help direct you. While we dont normally sail over rough waters, occasionally it can be choppy once were underway due to Mother Nature and sudden weather changes in the Salish Sea. Credit card charges are processed immediately. School attendance clipped by new transit passes - Oakland North Check Clipper News for holiday or modified hours. When will I be charged for my Auto-Reload value? The Salish Sea is world famous for observing a vast array of whales and sealife. Contact your programs administrator for instructions on replacing a card. This is just another barrier to transit: an opaque payment system. If you are setting up Auto-Reload for cash value or BART high-value discount tickets, Clipper wont charge your credit card or bank account until you tag your Clipper card to a card reader and load the value. The terminal is located Victorias Inner Harbour at 254 Belleville Street, which is about a block from the Hotel Grand Pacific. Correct, all reserved seating is located indoors and you will select your seats when booking your trip. TDD/TTY: 711 or 800.735.2929. If you are using a BART paper ticket: When you get to the fare gate, insert your ticketand it will be returned to you. No input is required. This rate is automatically adjusted when you add a hotel to a ferry booking or book a package. When you tag your card, the Clipper reader will display the fare you paid and your remaining balance or pass expiration date. If you know that your Clipper card is not damaged or defective, call Bay Wheels Opens in new window at 855.480.2453 to see if theres an issue with your account or an issue with the equipment at the bike share station. Riders are encouraged to get a Clipper Card to avoid the surcharge. Note: These locations cannot replace RTC cards or cards associated with an employer, school or other institutional program. I've found putting the Clipper as close as possible to the outside of one side of my wallet and then being careful to always tap with that side down helps. For guests traveling internationally, please review our ID and Requirements carefully before booking travel. It currently shows I have the amount in the pending passes area but shows I have it in cash value. This is separate from confirmation of payment. You'll need to use the Clipper app to set up Auto-Reload for a card on your phone. Health, Security and Passport checks are done at the ticket counter for all Seattle Victoria passengers. Go Pass on Clipper Program | Caltrain You can load a Monthly Pass on your card, as well as cash value for Single Rides or a Day Pass. Three beeps and a red light means your card wasnt accepted. If you already have a card, you can choose to set up Auto-Reload when you load value online. This page includes How RTC cards work, accessible information, and using Clipper equipment. Learn More about the future of clipper (external link) CLIPPER CUSTOMER SUPPORT. Who CANNOT use Clipper on iPhone or Android phones for fare payment? Caltrain - Clipper Tip: It takes 3-5 days (really) for | Facebook Weekly and monthly passes are not available. Seating class changes between Standard and Premium seating will require agent assistance. You can shorten the process by tagging a fare gate; card reader at a train station or ferry terminal; ticket machine at Golden Gate Ferry, Muni, SMART or VTA; or Clipper Add Value machine. Clipper card says still in progress . It still says my trip is in progress, any way to cancel this? For single rides, adult Clipper cardsget a 6.25% discount on cash value rides by buying $48 worth of value for $45 or $64 worth of value for $60. Proof of eligibility is required for discountClipper cards and tickets and therefore are not available at station vending machines. On the cable car, the conductor carries a handheld card reader. Includes travel to any of our destinations with activities or hotel stay or both. I recently registered my card but for some reason my card is 'still pending' and tomorrow is going to be the 5th day. Open the Clipper app and select the card you want to set up for Auto-Reload. If you have a question or comment that invoves Clipper, please contact Clipper Customer Service: Clipper Customer Service: Weekdays: 7:00 am - 7:00 pm Saturdays:7:00 am - 4:00 pm. They also shared that the card on the account that is most likely mine was deregistered on Oct 7th and . Call Clipper Customer Service at 877.878.8883, TDD/TTY 711 or 800.735.2929, to request reimbursement of any cash fares you feel have been mistakenly charged to your card. To use Clipper on your phone, tag your phone by holding it near a Clipper reader every time you board a bus, train, or ferry including when you transfer. During the summer during double sailing days, there is a luggage storage area at the Seattle Clipper terminal where you can store your luggage (for $10.00 per bag Credit Card ONLY, cash not accepted) while you see the sights in Seattle. View vessel seating chart for San Juan Clipper. Privacy Policy. Call (877) 878-8883 to order from a Customer Service Representative. If you want a gap in between your old pass expiring and the new one becoming active, purchase your new pass in person only after the old one expires, and the new pass will be activated the first time you use it. Clipper is now available throughApple Pay and Google Pay. You will not necessarily be charged every time you tag, but it validates your fare and serves as your proof of payment, so be sure to tag on every time you board (you may need to tag off for some agencies). 1 Reply kororon 3 yr. ago Does your wallet have a money clip with a magnet? For your guests traveling to Canada, please read our ID and Requirements page carefully before booking travel. Funds added using Apple Pay and Google Pay areimmediately available for use. Discounts; Where to Use; Follow. Hold your iPhone, Apple Watch, or Android phone near the round Clipper reader on our fare gatesuntil you get an "OK" message on the fare gate. To make a bicycle reservation in advance, please call our call center or reach out via email on our Contact Us form. If you dont have an international data plan, be sure to disable your phones data settings until you can find a hot spot to avoid charges. This might take a few seconds. At your request, we can mail you a new card with your balance restored, typically within 2 business days. And you can do it anytime. Once you hear a single beep that means youve paid your fare and are good to go! The surcharge will be prorated for discount paper ticket users so that seniors and people with disabilities pay a 19 cent surcharge and youth pay a 25 cent surcharge. If you are not on the boat 15 minutes before the boat is scheduled to leave, you forfeit your seat and your fare. Please allow ample time in your schedule to check in required luggage. You can find the booths with Clipper cards on the arrivals level at Terminals 1, 2 and 3 or on the departures level at the International Terminal. If you are a booked guest, you can quickly change or confirm your San Juan Clipper seats by visiting our seat selection portal. The RTC Clipper card is a photo identification card. What Clipper services are available during the COVID-19 outbreak? If you ride BART but lack enough stored fareto exit the station, the fare gate will read UNDERPAID: GO TO ADDFARE. Addfare machines are located inside the paid area. Passengers will board the vessel after clearing through U.S. Customs and Border Protection Immigration processing. The new Clipper Card App, was recently released to the iPhone over the previous weekend of April 16 2021 and released to Google Play in May 2021 If a user transfers their physical card (Including EasyPasses) to their digital one, the physical card is automatically turned off. Balance protection Online accounts Card cancellation, When value is available Online orders Blocked cards, How it works Mobile payments Clipper mobile app, How RTC cards work Accessible information Using Clipper equipment, Proof of eligibility Eligibility change Balance transfers, Protecting your privacy Information retention. All checked luggage items must be fully closed and contained (no protruding pieces or unclosed parts) to be accepted. 2020, Metropolitan Transportation Commission. Choose your payment method and complete the order. Why wasnt I notified this would happen? Key Clipper information translated to Chinese. This means anything that is considered a felony in Canada, even if it is not a felony in the U.S. Log in to your Cilpper account with the email address we have on file and provide an updated email address. Log in to your Clipper account to add backup payment. Enjoy the convenience of booking the entire trip all at once. Clipper BayPass Sets Sail with Unlimited Transit Access Monday-Friday 7 a.m. - 7 p.m. Saturday and Sunday 7 a.m. - 4 p.m. custserv@clippercard.com. If you are a Travel Agent or Clipper Commodore and would like to view/edit an existing booking, please visit the Agent Dashboard. If your credit/debit card or bank account is declined: You will not be able to make other changes to your Auto-Reload settings until we are able to successfully charge your payment source and remove the block. BART Customer Service is available to help riders with inquiries over the phone at (510)464-7133or in person atLake Merritt Station (concourse level). You have up to 6 months to spend down your balance, so you can load the funds. Your Auto-Reload is now cancelled, but your online account will not reflect this until the next time you tag your card. When it is, you will have to pick it up by tagging your card to a card reader, which will load the value onto your card. There is a 50 cent surcharge per trip for paper tickets. For all cards (plastic and cards on your phone) with BART HVD, value will be available in the normal reload time frame. All rights reserved. Help | Clipper The Victoria Clipper V can accommodate both standard and motorized wheelchairs on the main deck of the vessel. Applicants will need to bring documentation verifying age eligibility (for example: drivers license, photo ID card or birth certificate). Call us 800-888-2535; Contact us; Enter search term: Go. Hotel Package: Non-refundable within 4 days of travel date. Prior to that he was an assistant sports editor at the paper from 1984-1987. The programgives qualifying adult riders a 20% discount on BART trips. You can mail your card to our Customer Service Center along with a completed Clipper Defective Card Form opens in new window for the card to be tested, or visit an in-person service location. Please reach out via our Contact Us page with questions and we will assist as quickly as possible in responding to your inquiry. The passenger-only round-trip fare for the Victoria Clipper ferry ranges from $115 USD $160 USD for a 7-day advance purchase round-trip ticket depending on the time of year. This page includes when value is available, online orders, different types of value, and blocked cards. We've made it easy with quick guides to every service on Clipper. Clipper is available for mobile phones through eitherApple PayorGoogle Pay. All rights reserved. Select Clipper card and follow the instructions to add a card and load value. We also offer special discounts for children and military personnel. Yes. Please visit theGovernment of Canadas websitefor more information. Clipper says it does not take funds away, even if the card goes unused for years. Some transit agencies charge fares based on distance or zones. If you do not hear any beeps or see any lights, your card may be defective or damaged. Clipper is a regional transit card that can be used on all transit in the Bay Area. I checked online, and, lo, about $100 has disappeared from my account, and over $200 from my wifes account. Muni Fares & Passes | SFGOV - San Francisco To report it lost or stolen: For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. For faster replacement, you also can pick up your replacement card at a Clipper Customer Service Center. On board the Victoria Clipper V ferry, A selection of locally-sourced meals, such as handmade sandwiches, yogurt parfaits, muffins and light snacks available for purchase on board. BART is primarily selling paper tickets from the vending machines. Please check out this 2022 guide to Seattle whale watching. Check out our virtual tour of the Victoria Clipper V! What is the best way to tag on the new Clipper card readers? Infants under 1 (<1) are free on the Clipper, but are not provided a seat. Yes. For Andriod phones, you may need the move your phone around. Home | Clipper Q: Dear Mr. Roadshow, wise Sultan of Stop & Go, Tsar of Transit, Oracle of Offramps: Last December, my wife had a substantial balance on her company transit deduction account. Sign up for year-round getaways, special offers, and more. Please note that we are unable to accommodate motorized wheelchairs on San Juan Clipper due to space and boarding constraints. Smashed minivan adds to San Jose neighborhoods frustration, concerns about safety: Roadshow, Is there a different reason for debris problem on 101 that cant be swept away? If you are participating in a special pass program through your employer, school or residence, please contact your program administrator for information about getting a replacement card. U.S. Immigration . U.S. Immigration/Passport Control will start processing passengers at least one hour before departure. Or get help resolving other issues with your account. Guests traveling on our San Juan ClipperSeattle whale watching tours do not need to present identification other than a boarding pass. This is separate from confirmation of payment. BART. Vista Class Located on the upper deck of the vessel, Vista Class offers leather seats with top deck panoramic views as well as ample table seating for small groups. You may also call us at 1 (800) 888-2535 (7am 7pm PT, Mon-Fri) and a reservations agent will return your call to assist you as soon as possible. Use your Clipper card on all Bay Area transit systems, including Muni. redditads Promoted Interested in gaining a new perspective on things? Please enter the ages for all children 18 and under. You will select your seats when making your booking and may choose between the lower or upper deck. . Im so glad that I dont have to go into the office the last two weeks. If you tag again outside of the cancellation window, you will be charged the maximum one-way fare. If you are using a Clipper card (both with plastic card or on your iOS or Android smart device): When you get to the fare gate, you simply need to tag and go to pay for your ride. We offer a variety of discounts as outlined here. If you add value to a plastic card using the Clipper app, it will take as long as a card normally does for the value to be available. Go Pass Clipper Transition FAQ | Stanford Transportation Once youve activated your Auto-Reload, youll be able to see it in your account. Yes, both vessels offer a gift shop with a wide array of fun and unique Pacific Northwest apparel including t-shirts, sweatshirts, hats and beanies as well as stickers and postcards. After 6 months, youll need to call Clipper Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929) for assistance. Yes, you can set up your Clipper card to automatically reload cash value, multiple passes or any combination of cash value and passes. No, there is no smoking or vaping onboard the Victoria Clipper V or San Juan Clipper. If you are going to ride the Cable Car, ferry, or buses, put Clipper on your phone. If you set it up for a pass, Clipper will automatically reload a new pass on your card when the old one expires. SAVE on your Victoria Clipper ferry ride when booking a Seattle to Victoria overnight hotel package! All discounts are set up in advance through Clipper. In addition to receiving great hotel rates, you also benefit from a special discounted ferry fare if you add a hotel to your booking. Many businesses in Victoria accept U.S. dollars, but they are able to set their own exchange rate, so the rates may vary from store to storeand change will be given in Canadian dollars. Report a lost, stolen, damaged or defective card and discuss replacement options. Routes available between Seattle and Victoria. Phone. Seniors age 65 and over get62.5% off with a Senior Clipper card. You can add a Clipper card to your iPhone or Android phone: To add a card to your iPhone (or Apple Watch), open the Apple Wallet app and click the + plus icon. The other reason to tag off is to take advantage of eligible free or discounted rides when you transfer from one transit agency to another. If its been more than 6 months, youll need to call us at 877.878.8883 or TDD/TTY 711 or 800.735.2929. Learn more about required travel documents. Have others had this problem with funds being frozen or seemingly disappearing from your Clipper card? Caltrain. . Should you miss this announcement, our crew will make sure you receive a parking validation ticket when arriving back at Pier 69 in Seattle. Outdoor Activities, Tours, Boat Tours & Water Sports, More. Center the card or device over the "Tag Here" graphic on the screen. Season Tickets. Visit Us Get an adult, Youth or Senior Clipper card Otherwise, you will be logged out automatically. Once you receive the email confirming successful payment, allow at least 1 day for your card to be unblocked. Pay With I loaded value online, but when I tried to use my card, it wasnt there. You will need to use this new email address the next time you log in to your online account. You are required to pass through U.S. Immigration/Passport Control before boarding any departure from Victoria. Select machines accept credit and debit cards. You can also order value at the same time. If you are setting up automatic reloading (Auto-Reload) with a bank account, allow an additional 10 days for value to be available. What if my Auto-Reload payment fails and/or the card reader says BLOCKED BAD DEBT? Clipper is a reloadable fare payment card that can be used to store a Caltrain Monthly Pass, 8-ride Ticket and/or cash. No notice, even though they have my email? The card reader at Caltrain stations. It is charged for those who enter a station, ride a train, and then exit the same station.
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